Sometimes your sound drivers need an update to function correctly. If you have any audio apps open, close them, re-attach your speaker accessories, and try the app again.
On the Surface, you can go to the desktop taskbar and select the Speakers icon to adjust the volume inside Windows and check to see if anything has been muted. If your keyboard has a mute key, press it to see if you can unmute the sound. Use the volume button to see if you can turn up the sound. You should try switching speakers or mics to see if this helps as well.Ĭheck your volume! Sometimes your volume can get turned down or muted without you realizing it. If you can get sound from your Surface 3 speakers but not from an accessory, this is a good sign the problem is either with the port, or with the accessory itself. Make sure the ports are firmly in place, undamaged, and not blocked by any debris. If you are using an accessory, begin by checking the ports for speakers or your microphone. You should get in touch with Microsoft’s tech support, or take your Surface into a Microsoft Store.
If the slider does not work, the problem is likely related to hardware issues. Make sure that this slider is not turned all the way down, and see if it changes the visibility of your screen. Choose Screen, which will bring up a window that includes a Brightness setting with a slider. Begin by swiping back from the right edge of the Surface to bring up the option for Settings.
First, you need to find out if this is a software problem or a hardware problem. This can happen if the backlight to your Surface 3 stops working, in which case you will barely be able to see the screen at all. Try both if possible to see if they can solve your problem. Press the Windows Logo key and enter calibrate mode with the arrow keys – select “ Calibrate the screen for pen or touch.” Using the arrow keys and the tab key, select Reset to restore to factory settings or Yes to re-calibrate. Windows allows you to adjust touchscreen calibration as well – if calibration has suddenly gone wonky, this could be causing your problems. You can quickly restart by visit the Start Menu, selecting Power, and choosing Restart. If software is the problem, you may be able to fix it by restarting your Surface. Sometimes a layer of grime or grease will prevent the touchscreen from working correctly, and it’s best to rule out the obvious causes first. If there’s no damage, then get a clean, soft cloth and clean the screen. This is a sign that you need screen repair. Look for any hard-to-notice cracks or any sign of damage or displacement. Start by looking for physical problems with your Surface screen. If problems continue, your battery is likely to need repair or replacement.
This will automatically reinstall the battery driver for you, and will clear up any problems with your battery software in one go. Then to the Start Menu and select Restart. Don’t let all the words worry you – select this option, and go to the Driver Here select Uninstall and okay the procedure. You will see a Batteries category that you can select: Doing so will bring up options including Microsoft ACPI-Compliant Control Method Battery. Search for “ Device Manager” on Windows and select the program when it is found. If you notice that your battery just isn’t charging properly and want to prevent battery problems from happening in the future, you can change your settings. It is important to leave your USB ports empty when trying this.
If there is no sign of damage, wait for a few minutes, then plug in your charging cable and only your charging cable, using an electrical outlet that you know is channeling electricity. If it looks like there’s a problem, it’s time to call up a computer specialist for a quick repair. Take a close look at your charging port and charging cable to look for any signs of damage. Disconnect all your peripherals and unplug the power cord to see if that helps. Surface hardware issues Surface won’t chargeįirst, check all your physical connections and accessories to make sure the problem isn’t something easy to fix. Please note: These solutions are for the Surface 3, not the Surface Pro 3. Check out the list and see what problem sounds most like yours. From corrupted files and lost sound to connection issues and slow apps, we’ve got your answers. That’s why we’ve collected all the common and frustrating Surface 3 problems, and provided you with the solutions to get your Microsoft tablet working again. Ivan McClellan/Digital TrendsDon’t worry, we know: You really, really need your Surface 3 to work properly again – especially if you have an upcoming presentation, project, or deadline.